Stay connected with the Pawzzle community! Share your pets, puzzles, and paw-some moments with us. 🐶🐱

🔗 Follow us on:

• TikTok 🎵: @pawzzzle
• Instagram 📸: @pawzzle.de
• Facebook 👍: @Pawzzle

👉 Use #PawzzlePets for a chance to be featured on our page!

Unleashing joy, one Pawzzle at a time.

• ✨ Eco-friendly, pet-safe, and designed with love
• 🐾 Celebrating the bond between pets & their humans
• 📦 Every package includes free sniffs 😉

💌 Help & Support

• FAQs
• Shipping & Returns
• Track Your Order
• Contact Us

🐾 Frequently Asked Questions (FAQs)

📦 SHIPPING

Q: When will my order be shipped?
A: Orders are typically processed within 1–3 business days. During peak periods, processing may take slightly longer (especially during holidays or sales), but we’ll always keep you updated.

Q: My tracking number says ‘delivered’, but I haven’t received anything.
A: Oh no! Sometimes couriers mark packages as delivered a day early, or leave them in a mailroom, locker, or with a neighbor. Please check around, and if it’s still missing after 48 hours, contact us at pawzzle1@gmail.com and we’ll help sort it out.

Q: Why is my order taking longer than expected?
A: Shipping times can vary due to customs delays, weather, or high-volume seasons. Rest assured, we track every order and will assist if anything goes off-track.

Q: Will I have to pay customs, VAT, or import duties (EU/UK orders)?
A: Yes, orders shipped to the EU or UK may incur additional VAT or customs fees, depending on your country’s regulations. These are the customer’s responsibility and not included in our prices.

🔄 RETURNS & EXCHANGES

Q: What if I change my mind? Can I return an item?
A: Definitely. If the item is unused, unwashed, and in original packaging, you can return it within 14 days of delivery. However, you’ll be responsible for return shipping costs unless the item arrived damaged.

Q: Can I return used or opened items?
A: For hygiene and safety, we cannot accept returns on used pet beds, toys, or grooming products—unless there's a quality issue. If something is faulty, contact us and we’ll make it right.

Q: My item arrived damaged, wrong, or missing parts.
A: We’re really sorry! Send us a photo within 48 hours of receiving the item, and we’ll send a replacement or refund—no hassle.

🛍️ ORDERS & PAYMENTS

Q: I didn’t get a confirmation email—was my order placed?
A: Sometimes confirmation emails land in your spam folder. If it’s not there, email us with your full name and we’ll look up your order.

Q: Can I cancel or change my order after placing it?
A: You can—but only if your order hasn’t shipped yet. Email us ASAP at pawzzle1@gmail.com and we’ll do our best to adjust or cancel it.

Q: Do you accept returns on sale items or bundles?
A: Sale items and bundle offers are usually final sale unless they arrive damaged or defective. Please double-check product descriptions before ordering.

Q: My discount code didn’t apply. Can I still use it?
A: Discount codes must be applied at checkout. Unfortunately, we can’t apply them retroactively—but keep an eye out for future promos!

🐶 PRODUCT CONCERNS

Q: Will this product fit my pet?
A: We try to include detailed size guides on every product page. If you're unsure, send us your pet’s breed, weight, and age—we’ll help you choose the right size.

Q: Are your products safe for pets who chew a lot?
A: Many of our toys are chew-resistant, but no toy is indestructible. Always supervise your pet during playtime—especially if they’re heavy chewers.

Q: Do you test your products?
A: Yes! We handpick all products based on durability, pet comfort, and materials. We also rely on customer feedback and in-house testing to make sure everything meets high standards.

Q: What if my pet doesn’t like the item?
A: Every pet is unique! While we can’t guarantee every dog or cat will love every product, we’re happy to help with returns (if unused) or recommend an alternative that might work better.

🌍 SHIPPING LOCATIONS

Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping times vary based on your location.

Q: I entered the wrong address—what now?
A: Contact us immediately! If the order hasn’t shipped, we can update it. If it’s already in transit, you may need to contact the courier directly. Unfortunately, we can’t refund orders delivered to incorrect addresses entered at checkout.

🐾 NEED HELP?

Still have a question? We’re here to help.
Reach out to us via:

📩 Email: pawzzle1@gmail.com
📱 Instagram DMs: @pawzzle.de
💬 Live Chat: Available during business hours (look for the chat bubble on our site)

We aim to respond within 24–48 hours.

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